By creating an account or using Pact ("the Service," "we," "us"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These Terms apply to all users, including posters and applicants.
You must be at least 18 years old to use Pact. By using the Service you represent that you meet this requirement. We may terminate accounts that we believe are held by ineligible users.
Pact is a peer-to-peer services marketplace. Users may post Wanted Ads (seeking a service provider) or Classifieds (offering a service). When both parties agree, they form a Pact — a tracked agreement in which payment is held in escrow ("the Vault") until the work is confirmed complete.
Pact is a platform only. We are not a party to any agreement between users and do not provide, guarantee, or supervise any services listed on the platform.
Specialists who provide services through Pact are independent contractors. They are not employees, agents, partners, or joint venturers of Pact. Pact does not direct, control, or supervise the work performed under any Pact agreement. Specialists are solely responsible for determining how, when, and where they perform their services, and for complying with all applicable laws governing independent contractor work, including licensing, insurance, and tax obligations.
Nothing in these Terms shall be construed to create an employment, agency, or partnership relationship between Pact and any user.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate information at registration. Notify us immediately at support@sunexplode.com if you suspect unauthorised access to your account.
We may suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or are inactive for an extended period.
When a Pact is sealed, the agreed payment amount is held in the Vault pending completion. Funds are released to the specialist when the client confirms the work is complete ("Honors" the Pact).
Proof of completion: To submit proof, the specialist must provide at least one photo or written description that reasonably demonstrates the agreed work has been completed. Blurry, irrelevant, or clearly insufficient submissions do not constitute valid proof and may be rejected by Pact support upon dispute. The 48-hour automatic release clock begins only when proof has been submitted through the app — not from any off-app communication.
If the client does not respond within 48 hours of a valid proof submission, funds are released automatically.
By sealing a Pact you acknowledge that the transaction cannot be reversed without raising a formal dispute. You agree to act in good faith and complete your obligations under the Pact.
Pact charges a platform fee on each completed transaction. The current fee structure is displayed at the time of sealing a Pact. Fees are non-refundable except where a dispute is resolved in the client's favour. We reserve the right to change fees with 14 days' notice.
Taxes: Users are solely responsible for determining and fulfilling any tax obligations arising from transactions conducted through the Service, including but not limited to income tax, self-employment tax, sales tax, and any applicable service or goods taxes. Pact may display estimated applicable taxes at checkout for informational purposes only; this does not constitute tax advice. Pact is not responsible for any taxes owed by users to any tax authority.
Either party may raise a dispute while a Pact is active (status: Sealed or Proof Submitted). Disputes are reviewed by Pact or a designated third-party reviewer, who may request evidence from both parties. Both parties agree to participate in good faith and provide evidence when requested. The resolution is final within the app. Resolutions may result in funds being released to the specialist, refunded to the client, or split between both parties.
Pact is not an arbitration service and is not liable for outcomes of disputes. By using the Service you agree to Pact's dispute process as the exclusive remedy for Pact-related payment disagreements.
After a Pact is completed, both parties may leave a rating. Ratings are submitted blindly and revealed once both parties have rated or after 72 hours. You must not manipulate ratings or submit false reviews. We may remove ratings that violate these Terms.
You may not use Pact to:
Violations may result in immediate account termination and, where applicable, referral to law enforcement.
You retain ownership of content you post. By posting, you grant Pact a non-exclusive, royalty-free licence to display and use that content to operate the Service. You represent that you have the right to post all content you submit and that it does not infringe any third party's rights.
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. WE DO NOT ENDORSE, VERIFY, OR GUARANTEE ANY USER, LISTING, OR SERVICE ON THE PLATFORM.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PACT AND ITS OFFICERS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICE, INCLUDING LOSS OF FUNDS, LOSS OF DATA, OR PERSONAL INJURY. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM SHALL NOT EXCEED THE PLATFORM FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.
You agree to indemnify and hold harmless Pact and its affiliates from any claims, damages, or expenses (including legal fees) arising from your use of the Service, your breach of these Terms, or your violation of any third party's rights.
You may delete your account at any time. We may suspend or terminate your account at any time for violation of these Terms. Upon termination, any Pacts in progress will be resolved at Pact's discretion. Provisions that by their nature should survive termination (including Sections 12–14) will do so.
These Terms are governed by the laws of the State of New Mexico, United States, without regard to conflict of law principles. Any dispute not resolved through Pact's internal process shall be submitted to binding arbitration under the rules of the American Arbitration Association, conducted in New Mexico.
Arbitration opt-out: You may opt out of binding arbitration within 30 days of first creating your account by emailing support@sunexplode.com with the subject line "Arbitration Opt-Out" and your registered email address. Opting out does not affect any other provision of these Terms.
If you are accessing the Service from outside the United States, you do so at your own initiative and are responsible for compliance with your local laws. Nothing in these Terms limits any rights you may have under the mandatory laws of your country of residence.
We may update these Terms from time to time. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms. We will notify you of material changes via push notification or email.
Questions about these Terms: support@sunexplode.com
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